Flowstop Ltd Privacy Policy
This policy explains how Flowstop Ltd uses and protects your personal information, including any data used when visiting our website.
Flowstop Ltd is the data controller for personal data regarding end product users, distributors, subscribers, and those who have made an enquiry or had any point of contact with Flowstop Ltd.
We do not trade or sell personal data for commercial purposes and will only disclose personal information if required by law.
This policy adheres to the new General Data Protection Regulation (GDPR), officially implemented on 25 May 2018.
Please find out more about how we store data below…
Mailing List
If you have decided to sign up for our mailing list, you will be automatically enrolled to receive email updates. You will only receive these e-mails if you have opted-in to receive them.
You may be contacted for the following reason(s):
- Relevant marketing literature tailored to your specific industry
- Opportunities for product demonstrations or visits, either at your place of business or our Head Office
- To inform you of the latest Flowstop Ltd news
- To send you any promotions or special offers that may be relevant to you.
When subscribing to our mailing list, you will be asked to disclose your name, e-mail address, company name, and job title. This information will be kept confidential and will not be disclosed under any circumstances unless required by Law.
We use the US-based email marketing company MailChimp to manage our mailing lists. Additionally, we store all our contact data within a secure CRM database hosted on our own internal servers.
You can unsubscribe from our mailing list anytime by clicking ‘unsubscribe’ or ‘manage preferences’, which will be displayed in any of our emails. You may also unsubscribe by contacting sales@flowstop.co.uk directly.
Contact Form
If you contact us via the contact form on our website, we may save the details you share with us on our internal CRM database. This is so that should you contact us again, we can refer to any previous enquiries you may have made. It will also enable us to contact you should we not have sufficient information to answer an enquiry fully or to complete a transaction.
We will only contact you or share your details after you have consented. Web Visitors On our website, we use Google Analytics to track user experience. We have Google Analytics cookies enabled, which create a text file on your computer. The cookie contains an ID number that is used to identify your browser and overall interaction with our website.
We use this data to measure the number of people actively using our site and the website content they are looking at, and then we apply this data to improve our website and its overall user experience.
We cannot use this data to identify you as an individual, but through Google Analytics, we can measure individual statistics such as:
- Location (City)
- Visited pages and visit time
- Website interactions
- Browser type
- Operating System (OS)
- Referring site details (which site you came from that led you to our site)
Google also collects a wide variety of information about you from its profiling service. Using data from apps, YouTube, Gmail activity, and anything that may be derived from your Google account. Google then uses this information to categorise you and make assumptions about your age, interests, gender, habits, and purchasing patterns.
We cannot access any personal data that Google may hold about you. If you have any concerns about the data that Google holds about you, please contact Google directly.
To prevent being tracked by Google Analytics, you can clear your cookies after each browsing session. Alternatively, Google Chrome extensions are available for download. These extensions will allow you to opt out of their tracking process.
When you visit our stand at an exhibition, any personal data you choose to disclose to a Flowstop Ltd representative will be stored in our secure CRM database. We will use this data to keep you informed about our latest products and offers. Each time we contact you for marketing purposes, we will give you the option to opt out of future communications. We won’t contact you without your prior consent.
Your Rights
If your data is processed and stored by Flowstop Ltd, you have several rights, which can be found HERE.
If you have any questions or concerns about the data Flowstop Ltd holds about you, please get in touch with sales@flowstop.co.uk. Suppose you are not satisfied with our response. In that case, you also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO’s contact details are as follows:
Address: Customer Contact
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Email: casework@ico.org.uk
Cookie Policy
Like many websites, we use cookies to improve your experience. This page explains what cookies are and how we use them on our site.
What Are Cookies?
Cookies are small text files that your device downloads when you visit a website. These files store minimal data and send it back to the original website each time you return, or to other websites that recognize the same cookie. Cookies help websites identify your device and provide a tailored browsing experience. To learn more about cookies, visit http://www.allaboutcookies.org or http://www.youronlinechoices.eu. For a video about cookies, check out Google’s cookie policy.
Cookies help you navigate between pages efficiently, remember your preferences, and enhance overall website functionality. They also make online advertisements more relevant to you and your interests. We categorize the cookies on our site based on the International Chamber of Commerce UK Cookie Guide. Below is a breakdown of the cookie categories we use.
Category 1: Strictly Necessary Cookies
These cookies are crucial for the operation of the website, enabling features like secure logins and shopping baskets. Without them, services you rely on cannot be provided.
- allow_cookies: Records your consent to the use of cookies on our site.
- sessionid: A unique identifier that helps the website recognize you when you log in or register.
Category 2: Performance Cookies
These cookies collect anonymous information about how visitors use our site, such as which pages are visited most often or if errors occur. The data is aggregated and used solely to improve the website’s functionality.
- __utma, __utmb, __utmc, __utmz, __utmv, __utmx: These are cookies set by Google Analytics, which we use to understand visitor behavior on our site. You can view more details about how Google uses these cookies and review their privacy policy on Google’s website.
Can I Use This Website Without Cookies?
By continuing to use our website, you consent to our use of cookies. However, if you prefer not to allow cookies, you can adjust your browser settings to block cookies from us or our third-party providers. More information on how to block or delete cookies can be found on aboutcookies.org. Please note that disabling cookies may impact the functionality of certain parts of our website.